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Find out more about making calls and saving money with PennyTalkAbout PennyTalk
Making Calls With PennyTalk
Customer Service
Advanced Features: No-PIN Dialing
PennyTalk is the prepaid international phone card that works from any phone. You can open an account with as little as $25. As you make calls, charges are deducted from your account balance. With each call you place, you will hear your remaining balance. You may add funds to your account at any time or enable the Auto Recharge option so you never have to worry about running out of call time. To make calls, you simply dial a toll-free 800 number, your PennyTalk Account Number and PIN, and the phone number you want to dial. With No-PIN Dialing, calling is faster without the need to enter your account number with every call. You may use a credit card (Visa, American Express, or MasterCard) to make your purchase. Click here to sign up. Can I make PennyTalk calls right away? Yes, you can! Once you sign up you will have your account number and PIN and can start making calls right away. You will also receive a PennyTalk card in the mail in about 7 days. Please note: Your full balance will be available for calls usually within one business day. You will have at least $3.00 balance available for calls until your credit card payment is verified. You will receive an e-mail notice when verification is complete. With PennyTalk, you can call anyone, anywhere within Canada and the U.S. for just 1¢ a minute. International rates start as low as 2¢ a minute. And, you can use PennyTalk from any phone -- even your mobile phone. A 49¢ connection fee applies to each connected call. To see all rates, click here. Call times for each call are rounded up to the next whole minute and billed in full minute increments. Does the PennyTalk calling card expire? No. The PennyTalk calling card and minutes do not expire. PennyTalk can be used whenever you want as long as your card has a sufficient balance available to make calls. The PennyTalk calling card does have a 99¢ monthly service charge which is deducted from your balance each month. Are there any additional charges? With PennyTalk, there are no hidden charges. There is a 49¢ connection fee which is charged at the time each call is made and answer supervision is received. There is also a 99¢ monthly service fee that applies to all accounts and is charged on each monthly anniversary of activation. A 90¢ payphone operator recovery fee will be charged on each call made from a payphone. PennyTalk does not charge a surcharge or fee when you add funds to your account. Calls made from a mobile phone may use your airtime minutes depending on your cellular service plan. Your cellular service provider may also apply an additional surcharge. Consult your cellular service provider if you have any questions about your plan and charges you may incur. Will I get a bill in the mail? PennyTalk does not issue bills. The charges for your calls are automatically deducted from your prepaid balance. You can review your call history and billing history at the PennyTalk web site by logging into the Account Centre. What is the PennyTalk satisfaction guarantee? If you are not satisfied with the service you receive from PennyTalk, we will refund any unused balance remaining in your account. Are the rates higher if I call TO a mobile phone? Depending on where you call, a call TO a mobile phone outside of Canada or the U.S. may carry a higher rate per minute. This is due to the higher costs we must pay the international cellular carrier to connect the call. Please consult the rates for the country you are calling. If there is no cellular or mobile rate listed, the applicable country or city rate is the rate you will pay. For example, all calls to China are just 2¢ a minute, no matter where in China you call and no matter whether you call a landline or mobile phone. I do not see the city I am calling listed on the Rates page. What rate will I be charged? If the city or location you are calling within a country is not listed separately on the Rates page, you will be charged the country rate for your call. Note that rates may be lower to certain cities within a country and that rates to mobile phones may be higher than the country rate. For example, all calls to China are just 2¢ a minute, no matter where in China you call and no matter whether you call a landline or mobile phone. The country I am calling has more than one rate listed on the Rates page. What does that mean? In some cases, rates differ for calls to cities or cellular/mobile phones within a country. For example, let's look at Brazil. There are four rates listed: Brazil 9¢, Brazil-Mobile 22¢, Brazil-Rio de Janeiro 2¢, and Brazil-Sao Paulo 2¢. This means that calls to any landline in Rio or Sao Paulo are just 2¢ a minute. Calls to landlines anywhere else in Brazil are 9¢ a minute. Calls to any cellular/mobile phone in Brazil are 22¢ a minute. Rates can vary within a country based on what the local telephone service or cellular service provider charges IDT to complete your call. Can I use my PennyTalk calling card from any phone? Yes, you can use your calling card from any phone in Canada and the U.S. at anytime. Make calls easily from any phone -- home, cell, office or hotel. PennyTalk calls are made using a national toll-free 800 access number. Can I make PennyTalk calls with my mobile phone? Yes! You can make PennyTalk calls within Canada and the U.S. to more than 250 countries from your mobile phone! Making international calls with your mobile phone is easy -- please follow the dialing instructions below. The same great PennyTalk rates apply. You may, however, incur airtime charges or additional charges depending on your cellular service plan. Consult your cellular provider for details. How do I make a call from my home phone with PennyTalk? To make a call with PennyTalk from your home phone, please follow these instructions:
To make multiple calls, do not hang up the phone after completing your initial call. After the person you just called hangs up, press the # key three times, wait for the prompt, and then dial the number you wish to call. For calls to Canada and the U.S., dial 1 + area code + the number. For other countries, dial 011 + country code + city code + local number. How do I make a call from my mobile phone with PennyTalk? It is very important that you follow these instructions carefully to ensure that your call is placed using the PennyTalk network. When making a call with PennyTalk from your mobile phone, do not dial the number you are calling using your contact list. Please follow these dialing instructions:
It is very important that you DO NOT press Send, OK or Call after dialing the number you are calling. If you do, this will cancel your PennyTalk call and the call will be carried and billed by your wireless service provider. How do I make multiple calls without having to hang up my phone? To make multiple calls from a landline phone, do not hang up the phone after completing your initial call. After the person you just called hangs up, press the # key three times, wait for the prompt, and then dial the number you wish to call. For calls to Canada and the U.S., dial 1 + area code + the number. For other countries, dial 011 + country code + city code + local number. To make multiple calls from a mobile phone, do not hang up the phone after completing your initial call. After the person you just called hangs up, you will hear a prompt asking you to dial the number you wish to call. For calls to Canada and the U.S., dial 1 + area code + the number. For other countries, dial 011 + country code + city code + local number. Am I going to need a local access number? No. There are no local access numbers to remember. Instead, just dial 1-877-PENNY-25 (1-877-736-6925) from any location in Canada and the U.S.! Is there a Spanish language access number? Yes. If you prefer to hear the PennyTalk voice prompts and instructions in Spanish, please use the following toll-free number to access your PennyTalk service: 1-866-320-3075. I would like to make an international call TO a mobile phone. Will the person I call incur any additional charges? The answer depends on whether the person you call is within his mobile network or roaming on another network. If you call a friend's mobile phone while he is in his mobile network, then he will not incur any charges other than the cost of the minutes used for the call. (In cases where the mobile provider only monitors outbound calls, your friend would not be charged for receiving your call.) If you call your friend's mobile phone while he is roaming on another mobile network, then he will most likely be charged roaming rates by his mobile provider for each minute used on inbound and outbound calls. Keep in mind that mobile plans and service vary from country to country. The only way to be sure is to check with the people you are calling and find out if their mobile providers charge for receiving international calls. Can I use my PennyTalk account to make calls from the United Kingdom?? No. If you have a Canadian PennyTalk account you may only make calls from Canada and the U.S. Your PennyTalk account will not work for calls made from the U.K. Will the person I call be able to see my Caller ID? PennyTalk maintains the Caller ID setting that you have selected for your landline or mobile phone service. In other words, if you have blocked your Caller ID, it will remain blocked when you use PennyTalk. If you have not blocked your Caller ID, then it will be displayed to the person you call. If I have enabled Auto Recharge, will my account automatically recharge during a call? No. Auto Recharge occurs after the end of a call once your account balance drops below your recharge threshold (for example, $5). Should your account balance approach $0 during a call, you will hear a warning message before your call is disconnected. How do I retrieve my PennyTalk PIN or Account Number? Click here to get your PennyTalk PIN or account number sent to you by email. We will send it to the e-mail address you used when you set up your PennyTalk account. You can also retrieve your Account Number or get a new PIN by contacting PennyTalk Customer Service. The contact information is listed below. Can I change my PennyTalk account number? I have a new phone number and would like to use it as my account number. Even if your phone number changes, you do not need to change your account number. Your PennyTalk account will continue to work. To avoid having to enter your account number and PIN each time you make a call, enable the No-PIN Dialing feature on your account. With No-PIN Dialing, you'll get connected faster. How do I contact PennyTalk Customer Service? For rate inquiries, fees or support, please contact our Customer Service team:
Phone:
1-888-311-8360
Mailing Address:
If you already have a PennyTalk account:
How do I register a phone number for No-PIN Dialing? There are three ways to register a phone number for No-PIN Dialing:
Note: Only phone numbers in Canada and the U.S. can be registered as No-PIN Dialing Numbers. How do I remove a phone number from No-PIN Dialing? There are two ways to remove a phone number from No-PIN Dialing:
How do I determine the account number associated with a phone number that I have registered for No-PIN Dialing? Dial your access number from a phone that is registered for No-PIN Dialing, then press *6. The PennyTalk account number associated with the phone number will be read to you. |
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